An information evening is to be held in Nottingham next Thursday (August 1) to encourage people from under-represented groups to become Mystery Shopper Volunteers and help monitor the quality of customer service in policing.
The research is intended to help shape future services and enable Police and Crime Commissioner Paddy Tipping to make changes so that victims of crime feel more satisfied and confident about the services they receive.
Deputy Commissioner, Chris Cutland, is urging people to come along to see if it is something that they would be interested in. “There will be no pressure to join up,” she said. “But if people think that helping to improve policing in this way might be interesting then this is a perfect opportunity to find out more.”
Volunteer manager Jackie Nash, of the Nottinghamshire Office of the Police and Crime Commissioner, said the mystery shoppers will be trained to observe, experience and evaluate the customer service they receive in response to a series of agreed tasks. Any travel expenses incurred on making mystery shopper visits will be reimbursed.
Mystery shoppers should have excellent customer service skills, be reliable, treat all people with dignity and respect and work as part of a team.
The information event will take place in the Marcus Garvey Centre in Lenton Boulevard, Nottingham, from 6-8pm. Light refreshments will be provided.
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Posted on Monday 29th July 2013