PCC visits Control Room to mark International Control Room Week of Action
A new way of reacting to domestic abuse calls into Nottinghamshire Police was just one of the things on the agenda when PCC Gary Godden attended the control room at Joint Headquarters earlier this week.
He was joined by Deputy PCC Angela Kandola, and was given a first hand view of the work of the Rapid Video Response (RVR) team, who deal with remote investigations involving domestic abuse.
The growing area of business utilises technology to ensure an enhanced service is provided to domestic abuse victims with the ability to transfer a caller straight to a police officer via video link at the point of call.
RVR offers an alternative way of reporting, is less intrusive and has been met with increased engagement and positive feedback from victims.
The visit came as part of International Control Room Week, and Domestic Violence Awareness month, highlighting the volume of calls into Nottinghamshire Police daily, and the specialist training received to deal with unique cases.
A large part of a Police and Crime Commissioner role is to ensure the public is receiving a well-ran policing service.
PCC Godden said: “Our control room staff are the heartbeat of Nottinghamshire Police — they are the first point of contact for people in crisis and play a vital role in keeping our communities safe every single day.
“It was fantastic to see first-hand the professionalism, compassion and innovation they bring to their work.
“Initiatives like Rapid Video Response show how Nottinghamshire is leading the way in using technology to deliver faster, more personal support to victims, helping people feel reassured that we are here for them when they need us most.”
The Force control room receives between 500 and 700 999 calls every day, with the target to answer 90% of the calls within 10 seconds.
That is as well as between 800 and 900 non-emergency calls received, in which the aim is to answer 90% within 180 seconds
Chief Inspector in Contact Management Neil Humphris said: “Our control room is at the heart of everything we do, it’s where help begins.
“The dedication and professionalism of our staff ensure the people of Nottinghamshire get the support they need, when they need it most.
I’d like to thank the PCC and Deputy PCC for taking the time to visit, meet our team, and see first-hand the vital work that goes on behind the scenes every day.”
Please remember to only phone 999 in emergencies, and 101 for non-emergencies or utilise Nottinghamshire Police’s single online home or live chat functions via their website.